We at Hollianna take pride in our customer service and will always endeavour to deliver our products from suppliers within the time frames on our site. However due to Brexit and a change in shipping rules between the UK and our international suppliers there may be a delay on product delivery of up to 3 – 4 weeks. Some of our European suppliers shut down in August, also for Christmas and Easter periods which may add additional time to your expected delivery date. New orders are still being taken and please note there will be no extra charges added for Customs Import or VAT. We will do our upmost here at Hollianna to ensure we keep our customers updated on the progress of your order delivery. We would like to thank you for your support and patience in this matter and hope that this will resolve in the coming months.
Our UK supplier deliveries are not affected by the above delays.
We offer a standard delivery service to our online customers in the UK Mainland, Scotland and Ireland. We can also deliver to Europe, please enquire for cost.
Delivery options vary based on product, see specific product details on product page and overview below:
Free Click & Collect : Hollianna offers a free Click and Collect Service for all of our small products from our Showroom in South Liverpool (L17 0BL). Any stocked items can be collected on a next day basis subject to opening hours. Non-stocked items are available 2-4 business days. We’ll send you an email when your order is ready and if you’ve given us your mobile number, we’ll also send you a text. Orders will be available for collection from Monday-Friday. You’ll need to bring proof of ID and your order number when you come to pick it up.
Please note we will confirm via email once your product is ready for collection. If you have not received an email from Hollianna please contact us by email at email@example.com or by telephone on 0151 280 0126 with your order number ready.
£3.95 Standard Delivery : Hollianna uses a standard 2-4 day courier service for any stocked, smaller items. We will confirm tracking details with you once order has been dispatched, you would need to be available at your chosen delivery address to sign for your order.
Free Standard Delivery on all Large products: We use a crated service courier for any large items, shipping on these items are FREE, this would be a standard kerbside delivery service. Please note that the items would be delivered to your driveway only, please ensure somebody is able to assist you with any movement of larger items as they may be heavy and delivery staff won't be able to assist with this on our standard service, please see some further information on upgraded White Glove Service below.
Please see individual product pages for lead time details, once order is placed we will give an estimated delivery date via email. It is possible that our delivery times may vary, If your delivery time changes we will let you know right away. Whilst we cannot be liable for late deliveries beyond our control we will do everything we can to keep you informed as soon as possible.
If you want to check delivery of your order please contact us by email at firstname.lastname@example.org or by telephone on 0151 280 0126 with your order number ready.
Upgrade to White Glove :
Hollianna also offers a local White Glove Delivery Service at an extra cost on a selection of our larger products. Please contact us for additional cost, information and availability (See our FAQs for more information).
Payment, Cancellation & Returns :
When you order online you will be given options for payment. Just follow the online instructions until your order is complete. We accept all major credit and debit cards and payment can also be made via Paypal. Upon receipt of payment and successfully processing your order we will send you an order confirmation/receipt. If you would like to pay by bank transfer, please contact us for a proforma invoice.
We always try to pass on the best terms to our customers, please contact us to enquire about payment options on specific furniture.
Stock Items : If you have placed your order and have changed your mind prior to dispatch you can cancel by sending us an email and we will send you a cancellation email and refund back to the same payment method you used to pay. If you have placed an order and have changed your mind after dispatch we would need you to return the product, undamaged and in its original packaging, before we can process a refund and again we would refund the same payment method you used to pay.
Non stock & Bespoke items : If the items ordered are not stock or bespoke items and we have placed this order with our suppliers we would need written confirmation of your cancellation within 24 hours of you receiving our first order confirmation. We will then process your cancellation and refund back to the same payment method you used to pay. If it has passed 24hrs of you receiving our first order confirmation, please contact us. We will endeavour to cancel your order with a supplier but this isn't always possible if the order has been passed to production and may be subject to a cancellation fee.
Stock items : If your stock order is placed through our website you have 14 working days from receipt of the product to inform us you would like to return in writing. Once items are received back in stock and checked we will issue a refund to the same payment method used to place this order.
Non Stock Items : We are not always able to accept the return of these products as they may have been specially made or ordered at your request (see bespoke items below), but please contact us if you wish to return an item you do not like, we will endeavour to return your item to a supplier but they may be subject to a restocking fee.
Bespoke items : We regret to inform you we are not able to accept the return of these products as they have been specially made or ordered at your request. We would only offer a refund for these items only if they’re faulty.
Hollianna Quality Check :
We quality check all of our items before dispatch so if something reaches you and it's faulty it most likely happened in transportation, please always check the packaging of any delivery before and if there is damage, we would advise that it is reported on paper with the delivery staff, and imagery taken prior to signing for it. In the unusual event where you find that your product is faulty, please contact us immediately or within 48hrs of receiving your order so we can find a suitable solution for you.