FAQ
Are you a manufacturer or retailer?
We are an online retailer but we also offer a bespoke manufacture service from our Hollianna Interiors showroom in South Liverpool. Please contact us or call into our showroom for a chat about what other services and products we can offer.
Do you have your own showroom?
Yes we do have our own showroom. We are based at 339 Aigburth Road, Aigburth, Liverpool, L17 0BL. We have been established in this area for over 20 years. We do display some selected pieces in our showroom and we would welcome a visit.
Do we need an appointment to visit?
Our showroom is open from Monday to Friday, 9.30am to 5pm. We can be available on a Saturday, but please contact us in advance of your visit. If you are looking for a one to one Interior Design consultation please call and speak to a member of our team to arrange an appointment.
Do you offer trade accounts?
We welcome enquiries from trade customers and are happy to discuss any size of design and manufacturing project. Please contact us to explore forming a trade relationship.
Are all items online stocked in store?
All smaller items and home accessories are mainly kept in stock. Larger bespoke items which have different size, fabric and colour options are specially made to your requirements. We do not hold stock of those bespoke items. Please see our individual products for delivery times.
If I see a product elsewhere, can you procure it for me?
We do hold accounts with most of the suppliers in the industry, many more than shown online. We would always do our very best to source and supply at the best price possible. Please contact us if you have something in mind.
I have a specific vision of something I would like which I cannot find online. Could you help me with this?
Yes we have our own in-house bespoke design and manufacturing service. We manufacture beds, furniture, wall art, mirrors and much more. Please feel free to contact us for more information on additional services we can offer.
Are there other ways to place an order?
You can place an order for our online products through our ecommerce site. If you are looking for something we are not offering on our site please contact us by email Info@hollianna.co.uk, or by telephone 0151 280 0126. You can also call into our showroom at 339 Aigburth Road, Aigburth, Liverpool. L17 0BL.
Will I receive an order confirmation?
Yes, you will receive an order confirmation by email for all online, phone, email and in store orders.
Can you tell me if a product is available? An indication of all lead time for products is given on each product page, these can vary based on manufacturing time, if it is a stocked item it will be ready for dispatch immediately. For the larger items and more bespoke items we will give you a more accurate lead time after your order is processed.
Whilst we are updating our stock and lead time daily on our site, just sometimes an item can become temporarily unavailable for a variety of reasons. We will always notify you immediately and dispatch any items of your order which are in stock whilst we add the unavailable item to a back order, you will be offered a full refund if you would prefer not to wait for the item to be stocked.
Please note, for out of stock items and bespoke items the lead times can sometimes change and we cannot be held responsible for delays which are out of our control. If your delivery date changes we will notify you right away and do our very best to help.
Do you price match?
If you see one of our products for less elsewhere, please contact us and we will endeavor to match any price confirmed. Our customers' shopping experience is very important to us and whilst offering luxury, quality products, we always want our customers to feel they have good value for their money.
Are your prices inclusive of VAT?
Yes all prices on our site are inclusive of VAT.
What do I receive if I register my details?
Promotional news, special event invitations, special member offers. We would never pass your data onto third party companies. You can also create a Wishlist on our website using your log-in details.
Do you offer White Glove Service?
Yes White Glove delivery to the UK mainland is available on selected products, please enquire for additional cost and availability.
What is White Glove Service?
We deliver to your chosen room, the product is unpacked and assembled by a professional team if required. All packaging is removed by our delivery team leaving your order placed in situ without any evidence of delivery. Please see note below regarding any fixing to surfaces.
Does White Glove service include any fitting onto a surface or wall?
No unfortunately this is not included in our White Glove Service, we would place the item in your chosen room but no fixing to the surface or wall is possible. This includes the installation of lighting and mirrors.
What happens on the day of White Glove Delivery?
Before delivery you will be contacted with a choice of delivery dates and given a time slot. You will be asked about all access routes as they will have to be clear, you will also have to make sure there is somebody at the property to receive and sign for the furniture. You will be notified prior to delivery by our dedicated delivery team and somebody will be required to sign off the furniture delivery before our team leaves the property.
What happens if they try to deliver my White Glove Service whilst I am out?
As deliveries need to be signed for unfortunately we will be unable to leave your product. We will contact you with a further delivery date but there will be an additional charge for this.
Can I choose my own time for delivery with White Glove Service?
Yes you will be given a choice of delivery times and dates.
Can I have my old furniture removed?
No, unfortunately we cannot remove or dispose of any existing furniture.
What if my order does not fit?
When processing the order for larger items it is essential that you check the item will not only fit into your room but that there is a clear access route to the desired location, please check all doors and spaces it will have to go through once delivered. If the worst happens and it wont fit we will do our very best to come up with a solution but we cannot take responsibility for your product not fitting within your desired space. Please see the Delivery and Returns page for details on returnable and non-returnable items.
Please see Delivery and Returns page for any further information on delivery services and options to return or cancel items ordered.
How do I care for my purchase?
Please see individual product listings. For large or bespoke items, we will issue further advice prior to dispatch. Our fabric and textile expert Chris is always on hand if it's something specific: Chris@hollianna.co.uk.
What do I do if I have a complaint?
Our customer satisfaction is of utmost importance to us, please do not hesitate to contact us with any complaint on the details below and we will do our very best to resolve the matter:
Hollianna 339
Aigburth Road,
Liverpool, L17 0BL
Tel : 0151 280 0126
Email : info@hollianna.co.uk